Accounts |
| Can I use my house account online? |
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| You may use your house account to place orders online once your secure profile has been established on our site. If you are having difficulty placing an order using your house account, please call our accounting office at 206-623-8194 to request your username and password |
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| What is a House Account? How do I set one up? |
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| A House Account is established through our accounting department by submitting an application for credit. It will allow your company to place orders and be invoiced. It is a quick and easy method of payment for businesses that frequently order with us. You can request an application by calling us at 206-623-8194 or emailing us at info@shoeboxexpress.com. All credit applications must be signed by an officer of the company and cannot be sent via email. Please allow 7-10 days for processing. |
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Ordering Online |
| Can I add or remove items on my order once it has been placed? |
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| You may make changes to your order by phone or fax. It is highly recommended you call our office if your changes are on an order within the next 24 hours in order to ensure we can accomodate your requests. |
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| Can I cancel my order online? |
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| Gretchen's accepts cancellations by telephone only. Your order my be cancelled if you call by 5pm, one business day before delivery (Friday for Sat-Sun-Mon). |
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| Can I change my payment once I have submitted it online? |
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| We are happy to change your method of payment by telephone. Simply call us at 206-623-8194 and provide your order confirmation number. We will pass the information along to our accounting office to make the appropriate changes. |
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| Can I pay with cash, check, or gift card online? |
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| We are happy to accept these methods of payment when you place your order by phone. Simply call us at 206-623-8194 during normal business hours or fax your order to 206-689-7303. Fax order forms are available on our site. Be sure to call us if you do not receive a confirmation of your order. |
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| Can I request you mail me a receipt/invoice with an order I have placed online? |
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| Yes! We can email or fax you a receipt and you can even request that we include your invoice with the order. Simply include a note in the delivery notes field to request this. |
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| Do I have to give my credit card number every time I call? |
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| Yes. For security purposes we do not store credit card numbers in our database. |
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| Do I have to order a minimum? |
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| One box lunch for the greater Seattle and Bellevue areas. |
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| Do I need to provide a complete delivery address to you? Or, can I tell you my company name and you locate it? |
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| It is always best to provide a complete delivery address to ensure your order arrives on time and at the correct location. While you are familiar with your office or campus, our driver may not be and any helpful information you can provide will speed your delivery. If you order with us frequently, your delivery information will likely be in our ordering system from previous orders, however the Customer Service Representative taking your order will need to confirm that it has not changed or is not different from the last location you provided. |
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| Do you do same day deliveries? |
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| Yes we do! You will need to call before 9am, however.
We can generally, accommodate requests for any of our shoebox lunches, and most of our platters. Please be aware that some days are busier than others, so if you have a particular platter you must have delivered, ordering the day before is always the best way to ensure we can make it for you.
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| How late in the day can I place an order? |
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| We suggest that you place your order before 5pm the day before delivery, although please be aware that if you are calling between 4 and 5pm, our call volume is very high. To be safe, please try to call before that time to ensure you are able to place your order. |
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| If I did not receive a confirmation number, can I still assume my order was received? |
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| If you have not received a confirmation of your order within 15 minutes, please contact us by phone at 206-623-8194 or by email at info@shoeboxexpress.com to confirm your order was received. It is our goal to confirm every order within 15 minutes. A missing confirmation could mean a system error or technical problem with the internet. |
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| What if I have special instructions to add to my order? |
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| We are happy to accomodate special instructions. Please call our office at 206-623-8194, provide the confirmation number, and let us know what you will need. |
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| What is the tax rate on food and delivery? |
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| The tax rate on prepared food delivered from Seattle is 10%. If there is a fee to deliver to your location, the delivery fee is taxed at the Seattle City tax rate of 9.5%. This tax will automatically be added to your order when placed. |
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| What is your Tax ID Number? |
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| Our tax ID # is 20-1335083 |
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| Where are you located? |
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| Our address is: 3922 - 6th Avenue South, Seattle, WA 98108 |
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Our Menu |
| Do you have nutritional information for your products? |
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| You may request nutritional information on our products by calling 206-623-8194. |
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| Do you offer Vegetarian or Vegan options? |
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| We do offer a limited number of sandwiches and salads that are either vegetarian or vegan. In addition, any of our menu items may be ordered without meat in order to accomodate dietary restrictions and preferences. Please call us at 206-623-8194 to submit any special requests. We will do our best to accomodate your needs. |
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